7 Signs You’re at a Dealership You Can Trust

Shopping for a new car is a big task that requires ample time and consideration. You may find a wealth of dealerships that are anxious to show you their wares, but not all of these establishments are as reliable or trustworthy as you’d like them to be. When you’re making a new or used vehicle purchase, it’s important to look for certain key elements to find a dealership that you can trust.

Suggestions That Fit Your Needs

Hyundai Genesis by Scarlet Sappho | Licensed with CC BY-SA 2.0

The best salespeople are those who listen attentively and ask thoughtful questions to better understand what you’re looking for in a vehicle. A trustworthy salesperson focuses on your needs rather than their profit margin. They will never suggest a vehicle that’s outside your budget or lacking in essential features for your family. If you find that your salesperson is repeatedly pointing you toward vehicles that you can’t afford or pushing features that you’ve already declined, you should move on and find a different dealership to work with.

At Spokane Hyundai, we pride ourselves on maintaining the highest level of integrity. The sales team on our lot focuses on doing what’s right for the customer. Our philosophy is that we “do the right thing because it’s the right thing to do.” This means that we will always focus on your individual needs and work hard to help you find a vehicle that checks all the boxes on the list of things you’re looking for.

Knowledgeable Service

Shopping for a vehicle can seem like an overwhelming experience. New features and functionality are rolling out all the time. If you haven’t looked at cars in the last few years, you may not even recognize some of the innovative options that you’re seeing. This creates a vast and varied landscape of intriguing choices, but it can also make it difficult to narrow things down and find a vehicle that’s truly right for you.

At a trustworthy dealership, you’ll find highly educated salespeople who can answer all of your questions. You should never hear “I don’t know” or receive inaccurate information. Fortunately, you can double-check many details yourself with a quick internet search. If you find inconsistencies in what the dealership is telling you regarding pricing or features, you’ll know it’s time to walk off the lot and find a more trustworthy place to shop.

Accurate Advertising

Keep a keen eye out for untrustworthy bait and switch tactics. This approach to car sales uses an offer that’s too good to be true to draw potential customers in. Once you’ve arrived at the dealership to check out the sale, you’ll find that it’s no longer available or comes with a plethora of complex strings attached. While all specials will have some restrictions and requirements, these should be spelled out on the dealer’s website.

It’s easy to check the details and availability dates for special offers from Spokane Hyundai. If an incentive is still within the printed deadlines on our website, we’ll be happy to explain the eligibility requirements and honor that offer for you.

Verified Customer Reviews

Customer reviews are an excellent resource for evaluating a dealership’s trustworthiness. SureCritic is a valuable resource for verified reviews from actual customers. The reviews are sent from the dealership’s point of sale system, so they cannot come from hired marketers who are inflating the business’s reputation through false reviews. SureCritic never deletes reviews, so you’ll find a well-rounded evaluation of the business. Spokane Hyundai works with SureCritic to collect and share customer experiences. This helps our staff resolve any issues and provides essential transparency and honesty for our potential customers.

Appropriate Documentation

The Federal Trade Commission (FTC) requires all used car dealers in the state of Washington to comply with the Used Car Rule if they sell more than five used vehicles in a year. The Used Car Rule states that every used vehicle must have a Buyers Guide on display in the window of the vehicle listing key details, such as:

• The major mechanical and electrical systems in the car.
• Major problems that the consumer should watch for.
• Warranty details (if applicable).
• Information on the buyer’s rights.

As a car buyer, you have the right to ask for an inspection from an independent mechanic before purchasing the vehicle. You also have the right to a vehicle history report. A trustworthy dealership will assist you in getting all of this information. If the dealership balks at your request for a vehicle history report or a mechanic’s inspection, you should move on and shop elsewhere.

A Variety of Vehicles

Trustworthy car dealerships maintain a sizable and diverse inventory. Smart salespeople understand that car shoppers have a wide variety of needs. A car lot that contains a limited stock and minimal variety is likely to disappear as quickly as it popped up. You want a dealership that will be around for the long haul so you have a trustworthy resource to turn to if you need to cash in on your warranty, find original equipment manufacturer parts, or schedule service. Spokane Hyundai has been in business since the early 80s, proving its commitment to excellence.

Pressure-Free Sales

You should never feel pressured to make a vehicle purchase on the spot. Trustworthy car salespeople understand the enormity of this purchase. They know that it’s often important to step back and speak with family members about this type of purchase or review your finances before making a final decision. If you’re feeling undue pressure to make an immediate decision about a car purchase, this is a sign that there may be something wrong with the vehicle. Walk away from high-pressure sales tactics and find a different place to shop.

At Spokane Hyundai, we pride ourselves on offering trustworthy services to every customer. We’re committed to full transparency, open communication, and an ethical approach to all of our sales and services. We believe that when you come to our dealership, you’ll instantly notice the difference in our service model. Stop in for a visit today.